Returns & Exchanges
At Etto, we pride ourselves on the freshness of our artisanal food products. Due to the perishable nature of our goods, we offer a 14-day return window for non-perishable items and immediate replacement for any damaged culinary arrivals.
Initiate a Request
Contact our support team within 14 days of delivery with your order number and a brief explanation of why you wish to return the item.
Quality Inspection
For damaged or incorrect food items, please provide high-resolution photos of the product and packaging to help our quality control team assess the issue.
Secure Packaging
Place the unopened, non-perishable items back in their original shipping box with all protective padding to ensure they are not damaged during transit.
Refund Processing
Once your return is received and inspected at our warehouse, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing